FAQ
Orders & Payment
You can place your order directly through our website.
If you are currently in Bali, we also offer same-day delivery via WhatsApp. For full details, contact information and our WhatsApp number, please visit our dedicated “Delivery in Bali Today” page.
We accept:
- Major credit and debit cards
- Secure payment links
- Local bank transfers (Indonesia only)
All payments are processed through trusted and secure providers to ensure a smooth online shopping experience.
Yes.
After placing your order, you will receive a confirmation email with full details of your purchase.
For WhatsApp orders in Bali, a complete order summary is always sent before payment confirmation.
Shipping & Delivery
Yes — we offer international shipping from Bali worldwide.
Delivery times vary depending on your destination (typically 5–15 business days).
Please note that customs duties, import taxes or clearance fees may apply depending on your country and remain the responsibility of the customer.
Estimated delivery times:
- Bali same-day delivery: order before 3 PM
- Indonesia (outside Bali): 2–5 business days
- International shipping: 5–15 business days
Tracking information is provided once your order has been dispatched.
Yes.
Once shipped, you will receive a tracking number so you can follow your order all the way home.
Exchanges & Returns
For Bali same-day delivery orders, exchanges are possible within 24 hours if the item is unworn, unused and in its original condition.
For domestic and international orders, all sales are considered final unless the product is defective.
For complete details, please refer to our Order & Shipping Policy.
If your product arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of the issue.
We will carefully review your request and arrange a replacement where applicable.
Products & Sizing
Each product page includes detailed sizing information.
If you need assistance selecting the right fit, feel free to contact us via WhatsApp (see our “Delivery in Bali Today” page for details).
Many of our pieces are designed with an oversized or relaxed silhouette and can be worn by anyone.
Please consult the product description for specific sizing and fit guidance.
We do our best to represent colors accurately. However, slight variations may occur due to lighting, screen settings or natural material differences.
Gifts & Packaging
Yes.
All Club Pantai pieces are carefully packaged and gift-ready — whether you are buying for yourself or offering a gift to someone special.
If you have a specific request (custom note, special wrapping or additional detail), please mention it in the order notes at checkout so we can prepare it accordingly.
Absolutely.
Simply enter the recipient’s shipping address at checkout.
Our lifestyle pieces make thoughtful gifts for any occasion.
Wholesale & Collaboration
Club Pantai is a growing Bali-based brand, and we are selective with our international wholesale and distribution partnerships.
If you are interested in representing or distributing Club Pantai internationally, please contact us by email with detailed information about your concept, retail network and market positioning.
Customer Support
You can reach us via:
- WhatsApp (see our “Delivery in Bali Today” page for contact details)
- Email: hello@clubpantaibali.com
- Instagram: @clubpantai.bali
Our team responds during business hours and will be happy to assist you.
Club Pantai is not a generic souvenir shop.
We design modern Bali souvenirs, clothing and lifestyle pieces that combine intention, aesthetics and island culture — so you can bring Bali home with style.
FAQ
Delivery In Bali Today
Yes, absolutely. We deliver the same day in Bali’s main areas: Uluwatu, Canggu, Seminyak, Ubud, Sanur, Kedungu, Amed…
As long as your order is confirmed via WhatsApp before 3 PM, you’ll receive your items on the same day, straight to your hotel or villa.
We deliver every day between 10 AM and 8 PM.
You can choose a time slot (morning, afternoon, or early evening), and our team will adapt to your availability.
We deliver to all major tourist areas in Bali, including:
- Uluwatu & Bukit
- Canggu, Kedungu, Seminyak, Kuta
- Denpasar, Sanur
- Ubud
- Amed, Sidemen and the East Coast (on request)
If you're in a more remote or less-covered area, send us a WhatsApp message — we’ll do our best to arrange a delivery.
Delivery fees range between 20,000 IDR and 150,000 IDR, depending on your exact location.
We work with trusted couriers (Grab, GoSend, or our own team), and the fee is always confirmed before your order is finalized.
It’s super simple:
- Click on "Order via WhatsApp"
- Send us the products you want to order
- We’ll reply with a full summary and total amount
- You pay via a secure link (credit card or bank transfer)
- We prepare and deliver your order on the same day
Yes.
Just share the following details:
- Name of your accommodation
- Name used for the booking
- A WhatsApp number where we can reach you
We’ll coordinate delivery with the reception or directly with you.
Sometimes, it’s possible. Just message us on WhatsApp — if a courier is available, we’ll organize an express delivery. Otherwise, we’ll suggest the fastest possible option.
You can request a free exchange within 24 hours.
Conditions:
- The product must be new, unworn, with tags and original packaging
- We’ll arrange pickup and new delivery
- A small fee may apply depending on your area
We always contact you before delivery. If you’re unavailable, we can:
- Leave the package at the reception or with a trusted staff member
- Reschedule the delivery
- Deliver to another location (if close enough)
- Or, with your permission, hide the package in a safe spot and send you a photo of its exact location
No. Once your order is paid, it’s considered confirmed and cannot be cancelled.
However, if there's a sizing issue or product defect, you can request an exchange within 24 hours.
Yes. Once your order is confirmed, you’ll receive a summary via WhatsApp with product details and total amount.
An official invoice can also be sent upon request.
- Fast, reliable, and careful delivery
- Responsive, personalized customer service
- Easy ordering via WhatsApp
- Beautifully packaged products, gift-ready
- Smooth and stylish experience from start to finish
